TERMS OF SALE 

1. Inspection and Return Rights

Within thirty (30) days from the date of delivery, the purchaser may inspect the item for any undocumented material defects, missing components, or deficiencies. Claims for such issues must be made within this thirty-day period. After thirty (30) days, undocumented condition returns will not be accepted.

Refunds or exchanges for documented defects during this period will be processed in accordance with the warranty terms. New or buyer’s remorse returns within this period are subject to a twenty percent (20%) restocking fee.

2. Return Authorization and Packaging

 Before returning any product, the purchaser must request a Return Material Authorization (RMA) from NetworkTigers, Inc. Returns received without an RMA may be refused. The purchaser is responsible for ensuring adequate packaging for protection against transit damage. Damage caused by insufficient packaging during return shipment may result in liability for the purchaser.

3. Return Shipping Costs

 If the return is due to NetworkTigers’ error, NetworkTigers, Inc. will cover the cost of return shipping and refund the original outbound shipping charges. For all other returns, including international returns, the purchaser is responsible for return shipping, duties, taxes, and related fees.

4. Warranty Replacements

 If a product fails within its applicable warranty period, the purchaser must contact NetworkTigers with the product serial number and the designated contact for handling the issue. NetworkTigers’ technical team may request photographs or diagnostic evidence to assist in the evaluation.

NetworkTigers may ship a replacement unit prior to receiving the defective product (advanced replacement). To guarantee shipment of an advanced replacement, a temporary purchase order or valid credit card authorization equal to the current market value of the replacement may be required. Upon receipt and verification of the returned defective unit within fifteen (15) days, the authorization or purchase order will be credited in full. If the defective unit is not returned within fifteen (15) days of replacement delivery, NetworkTigers reserves the right to charge the purchaser the outstanding replacement value.

Replacement items may be refurbished or reconditioned and will provide similar or improved functionality.

5. International Terms

 International purchasers are responsible for all return shipping costs, customs duties, taxes, and related charges. NetworkTigers will provide a return label for outbound shipment when applicable under warranty, but is not responsible for international transit fees.

6. Licensing and Software

 NetworkTigers is not responsible for cloud licenses, subscription renewals, OEM support contracts, or issues related to licensing validity unless explicitly stated on the original invoice. Replacement hardware sold as “cloud-compatible” does not include any cloud entitlements, licenses, or software subscriptions.

7. Warranty Exclusions

 Warranty coverage does not extend to:
• Physical damage, misuse, abuse, improper installation, configuration errors, environmental conditions, electrical issues, or unauthorized modifications;
• Cosmetic defects, consumable parts, or items sold with disclosed blemishes;
• Products beyond their expected useful life as determined by NetworkTigers;
• Special orders, wholesale purchases, resale, lease, or rental inventory;
 • Software defects, expired or invalid licenses, and manufacturer support agreements not included on the original invoice.

8. Limitation of Liability

 NetworkTigers, Inc. shall not be liable for indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of revenue, loss of data, business interruption, or any other business losses, whether in contract, tort, strict liability, or other legal theory. NetworkTigers’ maximum liability under these Terms of Sale shall not exceed the original purchase price of the product.

9. Entire Agreement

 These Terms of Sale constitute the complete agreement between NetworkTigers, Inc. and the purchaser regarding product return rights, warranty replacement practices, and related procedures, and supersede all prior representations, negotiations, or agreements.