First thirty days: Regardless of the warranty period, you have thirty days from the date the item is delivered to the shipping address to review it for any undocumented material defect, deficiency, or missing items. We do not offer refunds or exchanges for any of these issues after this period. Warranty periods for item functionality are displayed above. If you wish to have a longer warranty, please get in touch with us directly via phone or email.
If you want to return the item and the reason for your return is due to our error, we will pay the return shipping costs and refund your original shipping charges. For any other reason, you are responsible for all shipping costs to and from our warehouse. Any duties, taxes, and fees associated with the shipments to and from locations outside the continental United States are solely your responsibility.
Warranty replacement: If you have an issue with an item during the warranty period, please contact us with the serial number of the unit and the contact information of the person managing the issue. We will have our tech contact this person. We appreciate photographs showing the issue. If we determine that a replacement unit is needed, we will ship you a replacement and expedite the shipment is requested. Don't try to repair any item without contacting us first via email or by calling us at 800-430-6950. Attempting to repair an item without contact with us first voids the warranty.
If you wish to return an item, don't hesitate to contact us at 800-430-6950 or email us requesting a Return Material Authorization (RMA) number. Please tell us why you want to return the item. Unless we agree otherwise, you must return all parts of an item in the condition it was purchased to receive credit or a refund. You are responsible for providing proper packaging for returning the item. Unless unavailable or compromised, the original packaging should suffice. You can be responsible for all damages if the item is damaged on return due to inadequate packaging.
All items returned to us for any reason other than above, including a delivery issue or found to be non-deficient or without material defect after return, are subject to a 20% restocking fee.