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Shipping Policy: NetworkTigers Service Commitments

NetworkTigers Shipping Policy

Down network?  In a bind with a missing part? While many of our East Coast competitors close their doors to shipping new orders at 2 pm Pacific Time, we are still packaging and shipping orders.  We have a shipping team in place to get your emergency shipment on the Fedex last flight out. As long as what you need is in our stock and you place your order by 4 pm Pacific time, (or 5 pm by phone call approval), we'll ship it out that day. Your downtime is minimized with NetworkTigers standing by.

The Big Picture

Cut-off time:  If an order is made after "cut-off" time, we cannot guarantee that the shipment will be shipped that day.  We operate from the US Pacific Time Zone.

Multi-warehouse operation:  NetworkTigers, Inc. operates from multiple warehouses.  This could mean that for some ground shipments, we will ship the next business day if we believe we can deliver it to you sooner.

Shipping Companies: We have partnered with Fedex for fast US and International delivery and for USPS for small item shipment.

USA Shipping Policy

Days of the week we ship:  Monday - Friday.  For emergency shipments on the weekend or after hours, please call 800-430-6950 or txt 415-378-2851.

Cut-off Times Monday-Friday (Pacific Time Zone): Orders made after this time are shipped the next business day:

  • Fedex Ground / 3 Day / 2 Day: 14:00 or 2 pm
  • Fedex Overnight (all options): 16:00 or 4 pm (or 5 pm by approval.)
  • USPS: 12:00 or 12 noon.

GROUND SHIPPING TIME IS ONLY GUARANTEED TO BE 2 TO 5 BUSINESS DAYS FOR ALL SHIPMENTS TO THE LOWER 48 US STATES REGARDLESS OF WHAT IT SAYS AT CHECKOUT.

Overnight orders after 4pm require approval. Please call 800-430-6950. Overnight orders made between 4 and 5 pm will ship on the next business day unless confirmed or approved.

Fedex Saturday delivery: requires phone call approval only. US Overnight orders made on Friday are for Monday delivery. US 2 day orders made on Thursday are for Monday delivery.

Outbound shipping days: Outbound Shipping is Monday through Friday excluding holidays.

Emergency orders: We do offer emergency 7x24 same day shipping/delivery. Please call for details.

Pick-up service: Unless otherwise noted, pick-up service at our San Mateo warehouse is available for any items located at the San Mateo warehouse for the full Ground shipping price.

International Shipping

Cut-off Times Monday-Friday (Pacific Time Zone): Orders made after this time are shipped the next business day:

Fedex International:  2 pm - 14:00 or 2 pm

Shipments Outside the Continental US: All buyers outside of the 48 lower US States are responsible for determining and paying their own customs, brokerage and any other shipping costs and charges. We will not refund international shipping costs under any circumstances. The buyer is responsible for paying all shipping charges and customs charges in the event there is an issue with the product.

For All Shipments

How we ship: We ONLY ship using our shipping account. Our preferred carrier is FedEx. Please do not ask to use your account or service.

"Shipping" includes: "Shipping" charges include packaging, insurance, shipping and handling charges. We cannot separate these charges. We ship "F.O.B. Destination". We insure from our location.

Shipping Damage or Lost Shipment: We will manage the claim with the appropriate shipper. For damaged shipments, the shipper must inspect and may pickup the damaged item. Please keep all original packaging available for the shipper's inspection. If the shipper picks up the item after completing their inspection, please return all parts of the order. We do not refund for shipping damage until we receive reimbursement from the shipper and/or the damaged product is returned to us or the shipper. For a lost shipment, we will refund your payment once we have received word from the shipping company that the claim will be covered.

Correct Shipping address: The buyer is responsible to ensure we have the correct SHIP TO address at the time payment is made. We charge a $15.00 fee for any address correction made after shipment. This must be paid within 24 hours or the delivery company will automatically return the item to us. This fee applies to ANY address corrections/clarifications needed to include such errors as incorrect or missing zip codes, apartment numbers, street numbers, business name, etc.

Shipping understood. I am ready to order!