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Shipping Policy: NetworkTigers Service Commitments
NetworkTigers Shipping Policy
Down network? In a bind with a missing part? While many East Coast competitors close their doors to shipping new orders at 2 pm Pacific Time, we are still packaging and shipping orders. We have a shipping team ready to get your emergency shipment on the FedEx last flight from San Francisco.
As long as we have the item in our San Mateo warehouse and you place your order before 3 pm Pacific time (or 5 pm by phone call approval), we'll ship it out that day. Your downtime is minimized with NetworkTigers standing by.
The Big Picture
Cut-off time: If an order is made after the "cut-off" time, we cannot guarantee that the shipment will be shipped that day. We operate from the US Pacific Time Zone.
Multi-warehouse operation: NetworkTigers, Inc. operates from multiple warehouses. This means that for some ground shipments, we will ship the next business day if we can deliver it to you sooner.
Shipping Companies: We have partnered with FedEx for fast US and International delivery and for USPS for small item shipment.
Tracking Numbers: We always send tracking numbers when we ship. You should also receive "on the truck" and "delivery" notifications.
USA Shipping Policy
Days of the week we ship: Monday - Friday. For emergency shipments on the weekend or after hours, please call 800-430-6950 or txt 415-378-2851.
Cut-off Times Monday-Friday (Pacific Time Zone): Orders made after this time are shipped the next business day:
- FedEx Ground / 3 Day / 2 Day: 14:00 or 2 pm
- FedEx Overnight (all options): 15:00 or 3 pm (or 5 pm by approval.)
- USPS: 12:00 or 12 noon.
- Due to supply chain disruptions and other post-pandemic issues, we may encounter delays beyond our control and may not meet the shipping commitment.
GROUND SHIPPING TIME IS ONLY GUARANTEED TO BE 2 TO 5 BUSINESS DAYS FOR ALL SHIPMENTS TO THE LOWER 48 US STATES, REGARDLESS OF WHAT IT SAYS AT CHECKOUT.
Overnight orders after 3 pm require approval. Please call 800-430-6950. Overnight orders made between 3 and 5 pm will ship on the next business day unless confirmed or approved.
FedEx Saturday Delivery: requires phone call approval only. US Overnight orders made on Friday are for Monday delivery. US 2-day orders made on Thursday are for Monday delivery.
Outbound shipping days: Outbound Shipping is Monday through Friday, excluding holidays.
Emergency orders: We do offer emergency 7x24 same-day shipping/delivery. Please call for details.
Pick-up service: We do not offer a pick-up or will-call service.
International Shipping
Cut-off Times Monday-Friday (Pacific Time Zone): Orders made after this time are shipped the next business day:
FedEx International: 2 pm - 14:00 or 2 pm
Shipments Outside the Continental US: All buyers outside the 48 lower US States are responsible for determining and paying their own customs, brokerage, and other shipping costs and charges. We will not refund international shipping costs under any circumstances. The buyer is responsible for paying all return shipping and customs charges in case of an issue with the product.
For All Shipments
How we ship: We ONLY ship using our shipping account. Our preferred carrier is FedEx. Please do not ask to use your account or service.
"Shipping" includes: "Shipping" charges include packaging, insurance, shipping, and handling charges. We cannot separate these charges. We ship "F.O.B. Destination." We insure from our location.
Shipping Damage or Lost Shipment: We'll manage the claim with the right shipper. For damaged shipments, the shipper must inspect and may pick up the damaged item. Please keep all original packaging available for the shipper's inspection. If the shipper picks up the item after completing their inspection, please return all parts of the order. We do not refund for shipping damage until we receive reimbursement from the shipper and/or the damaged product is returned to the shipper or to us. We will refund your payment for a lost shipment once we have received word from the shipping company that the claim will be covered.
Correct Shipping address: The buyer is responsible for ensuring we have the correct SHIP TO address when payment is made. We charge a $15.00 fee for any address correction made after shipment. This must be paid within 24 hours, or the delivery company will automatically return the item to us. This fee applies to ANY address corrections/clarifications, including errors such as incorrect or missing zip codes, apartment numbers, street numbers, business names, etc.
