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Shipping policy

Cut-off Times M-F (All times are US Pacific Time Zone): Orders made after this time are shipped the next business day:

Ground is 3pm / 15:00
3 Day is 3 pm / 15:00
2 Day is 3 pm / 15:00
All 1 day options are 5pm / 17:00
USPS shipping is 12 noon / 12:00
Saturday shipping is done by phone call approval.
We offer emergency 7x24 same day shipping/delivery.  Please call for details.
How we ship: We ONLY ship using our shipping account. Our preferred carrier is FedEx. Please do not ask to use your account or service.

"Shipping" includes: "Shipping" charges include packaging, insurance, shipping and handling charges. We cannot separate these charges. We ship "F.O.B. Destination".  We insure from our location. 

Shipments Outside the Continental US: All buyers outside of the 48 lower US States are responsible for determining and paying their own customs, brokerage and any other shipping costs and charges. We will not refund these shipping costs under any circumstances. The buyer is responsible for paying all shipping charges and customs charges in the event there is an issue with the product.

Pick-up service: Unless otherwise noted, pick-up service at our San Mateo warehouse is available for the full shipping price.

Shipping Damage or Lost Shipment: We will manage the claim with the appropriate shipper. For damaged shipments, the shipper must inspect and may pickup the damaged item. Please keep all original packaging available for the shipper's inspection. If the shipper picks up the item after completing their inspection, please return all parts of the order. We do not refund for shipping damage until we receive reimbursement from the shipper and/or the damaged product is returned to us or the shipper. For a lost shipment, we will refund your payment once we have received word from the shipping company that the claim will be covered.

Correct Shipping address: The buyer is responsible to ensure we have the correct SHIP TO address at the time payment is made. We charge a $15.00 fee for any address correction made after shipment. This must be paid within 24 hours or the delivery company will automatically return the item to us. This fee applies to ANY address corrections/clarifications needed to include such errors as incorrect or missing zip codes, apartment numbers, street numbers, business name, etc.
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