Shipping Policy

Last Updated: 13 Feb 2026

This Shipping Policy explains how orders are processed and delivered by NetworkTigers, Inc. (“NetworkTigers,” “we,” “us,” or “our”). Returns and refunds are governed separately under our Terms of Sale.

By placing an order, you agree to this Shipping Policy.

1. Order Processing

• Orders received before 2:00 PM Pacific Time, Monday through Friday, are generally processed the same business day.
• Orders placed after 2:00 PM PT, on weekends, or on holidays are processed the next business day.
• Processing times are estimates and may be affected by carrier delays, weather, supply disruptions, or other circumstances beyond our control.

We may ship from one of multiple warehouse locations to ensure efficient delivery.

2. Shipping Carriers

We ship only through our approved carrier accounts.

Primary carriers include:

• FedEx
• USPS (for small parcels)

We do not ship using customer-provided carrier accounts.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery times are carrier estimates only and are not guaranteed unless specifically purchased as a guaranteed service through the carrier.

Once an order is transferred to the carrier, delivery timing is outside our control.

4. Shipping Charges

Shipping charges include packaging, handling, insurance, and transportation.

Shipping fees are non-refundable once the order has shipped.

5. Risk of Loss and Title

Risk of loss passes to the customer upon delivery to the carrier.

We package products professionally and securely. Once the shipment is accepted by the carrier, the carrier assumes responsibility for transport.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If a shipment is returned due to an incorrect or incomplete address:

• The customer is responsible for additional shipping costs
• Carrier address correction fees (if applicable) may apply
• Re-shipment will not occur until additional charges are paid

We reserve the right to cancel orders that cannot be delivered due to repeated address errors.

7. International Shipments

For shipments outside the United States:

• Customers are responsible for all customs duties, taxes, VAT, brokerage fees, and import charges
• International shipping fees are non-refundable once dispatched
• If a shipment is refused or returned due to unpaid duties or customs refusal, the customer is responsible for all return shipping and carrier fees

We comply with applicable U.S. export regulations and reserve the right to decline shipments that violate export laws.

8. Damaged or Lost Shipments

If a shipment arrives visibly damaged:

• Retain all packaging
• Notify the carrier immediately
• Contact us within 3 business days

We will assist with carrier claims. Replacement or credit related to shipping damage will be handled after the carrier investigation is completed.

If tracking indicates a lost shipment, we will file a carrier claim. Resolution is dependent on carrier confirmation.

9. Shipping Restrictions

• No will-call or local pickup
• No shipments using customer carrier accounts
• Certain destinations may be restricted due to export compliance or carrier limitations

10. Relationship to Other Policies

Returns, refunds, and warranty matters are governed by our Terms of Sale. This Shipping Policy addresses logistics and delivery only.

11. Contact Information

NetworkTigers, Inc.
1029 S. Claremont Street
San Mateo, CA 94402
Phone: 1-800-430-6950
Email: support@networktigers.com